Andrew Jensen
President &
Lead Designer
Andrew has always loved being outdoors - fishing, hunting, and camping - it just felt like home. When he eventually had to come inside, his interest in construction began, starting with LEGO and hammering nails with his grandfather. That curiosity grew into a passion for computer-aided design. After earning a degree in Architectural Design, he worked at a cabinet shop, improving drafting accuracy and boosting profits, which led to a promotion to project manager. He later joined Design & Layout Services, quickly becoming the go-to person behind the scenes. Fourteen years later, he purchased the company, specializing in coffee shop design and foodservice equipment. When he’s not behind the desk, Andrew still enjoys building LEGO and spending time outdoors, now with his family.
Courtney Jensen
Director of Operations
& Marketing
Early in life, Courtney was recognized for her unique sense of urgency, which has since shaped a solid work ethic and fueled her drive to keep learning and growing. Her career in coffee began in administrative roles at the US subsidiary of a large Italian manufacturer of espresso machines, where she was promoted to Sales and Marketing Manager for a national territory. One of her proudest achievements was revitalizing a distribution network by implementing quality-focused standards, enabling distributors to better serve their clients. Although leaving a company she loved was difficult, it led her to discover her passion for business operations. Courtney thrives on aligning teams and ensuring projects are delivered successfully. Outside of work, she is passionate about health and wellness, with a focus on understanding the ingredients in food and products. This interest deepened through her family's experience with Alzheimer’s Disease, inspiring her to make informed choices, raise awareness, and one day she hopes to participate in scientific research.
Tom Palm
Equipment Specialist
& Presenter
Tom brings almost three decades of expertise in foodservice equipment to Design & Layout Services. His deep knowledge of the industry, combined with a passion for helping entrepreneurs, has made him a sought-after speaker at coffee trade shows across the country. Whether it’s offering guidance on selecting the right equipment or sharing insights on how to successfully open a cafe, Tom is known for his ability to break down complex topics into actionable advice. His presentations are not only informative but also engaging, thanks to his larger-than-life personality that draws in audiences and keeps them captivated. A lifelong resident of Lake Minnetonka, Minnesota, Tom has a love for the outdoors. He can often be found enjoying the natural beauty of the lake, where he spends time fishing, boating, and capturing stunning photos of boats full of families and friends through his lens. When the urge for adventure strikes, Tom hits the road in his Airstream, exploring the country and taking in new experiences along the way. Whether he's on the lake or cruising through scenic highways, his enthusiasm for life and new challenges shines through in everything he does.